Troubleshooting FAQs

Here are a list of commonly asked questions when experiencing technical difficulties:

Need to print your certificate of completion:
  • Login – Go to “My Courses” – Click on “Completed Courses” – Click “View Certificate”
Can’t log in: 
  • Try a new website browser (i.e., Safari, Explorer, Google Chrome, Firefox)
  • Reset password (enter login name and leave password blank and click login – new page enter login name and leave password blank and click “lost password”)
  • Empty cache/cookies
    • Google Chrome-Preferences-History-Clear browsing data
    • Safari-Preferences-Privacy-Click remove all website data
    • Internet Explorer-Tools (the gear icon)-Safety-Delete browsing history-Click “temporary internet files” and “cookies”-Click delete at the bottom)
Trouble playing videos: 
  • Try a new website browser (i.e., Safari, Explorer, Google Chrome, Firefox)
  • Pull up videos in YouTube directly (using the links within each lesson page)
  • Update flash player / javascript

 

Still need help? Email us or give us a call at (904) 302-5340.

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Counties Served: Alachua, Baker, Bay, Bradford, Brevard, Broward, Calhoun, Charlotte, Citrus, Clay, Collier, Columbia, DeSoto, Dixie, Duval, Escambia, Flagler, Franklin, Gadsden, Gilchrist, Glades, Gulf, Hamilton, Hardee, Hendry, Hernando, Highlands, Hillsborough, Holmes, Indian River, Jackson, Jefferson, Lafayette, Lake, Lee, Leon, Levy, Liberty, Madison, Manatee, Marion, Martin, Miami-Dade, Monroe, Nassau, Okaloosa, Okeechobee, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Putnam, Santa Rosa, Sarasota, Seminole, St. Johns, St. Lucie, Sumter, Suwannee, Taylor, Union, Volusia, Wakulla, Walton, Washington.